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Whynter Freestanding Wine Cooler Troubleshooting

When it comes to troubleshooting and care for appliances, Whynter understands the critical need for information and solutions. Whynter’s troubleshooting guide has been designed to cover the majority of errors that may potentially occur. We understand that if you are here, you have likely had an issue with one of our projects and we are sorry for your difficulty. We are here to help.

Our products differ from those made by standard appliance companies. Our unique designs fill a specific lifestyle niche and are energy-star efficient. We understand the importance of our products to your everyday life and we also understand how product difficulties can cause inconveniences.

We hope that this serves as your air conditioner troubleshooting, refrigeration troubleshooting, and other Whynter products’ troubleshooting guide.

To use this guide, please locate the product you wish to troubleshoot by selecting the category below. That will take you to the appropriate sections with expandable troubleshooting instructions. If you are unable to find the solution to your issue, please contact our service department. Our customer service representatives will respond to your inquiries within 24–48 hours.


Problem: The Wine Cooler Does Not Turn On

Possible Cause: There is a power failure. The cooler is not plugged in.

Solution: Ensure the cooler is plugged in and the power outlet has power.

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Possible Cause: A house fuse has blown or the circuit breaker is tripped.

Solution: Replace the broken fuse or reset the breaker.


Problem: The wine cooler is not reaching the desired temperature.


Possible Cause: The front bottom grille does not have sufficient ventilation.

Solution: Ensure the door gasket is not loose. The front bottom grille must be completely unobstructed.

Possible Cause: The cooler is placed too close to a heat source.
Solution: Keep the cooler away from sunshine or other heat sources.

Possible Cause: Ambient temperature too high or too low.
Solution: The ideal ambient temperature for the wine cooler to work is between 68F – 73F.

Possible Cause: The cooler does not have sufficient ventilation.
Solution: Make sure the wine cooler has at least 4 inches of ventilation on the sides and 6 inches at the back.

Possible Cause: The door is opened too frequently or for a long period of time.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door gasket does not seal properly
Solution: Ensure the door gasket is not loose

Problem: Frost forming inside the wine cooler.

Possible Cause: Drawer(s) blocking internal fan
Solution: Move drawer(s) to the bottom portion of the appliance

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Possible Cause: Items are blocking the internal fan
Solution: Move items so they do not block the fan

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Possible Cause: The environment is too humid.
Solution: Although this unit uses an auto-defrost system, under certain conditions, manual defrosting may required. If frost builds up, try running the cooler on a warmer temperature setting.

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Possible Cause: The ambient temperature is too low.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

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Possible Cause: The door is opened too frequently or for a long period of time.

Solution: Unplug the unit to allow the frost to melt.

Problem: The wine cooler turns on and off frequently.

Possible Cause: The room temperature is higher than the recommended ambient temperature (77 F). (WC-16S Model)
Solution: Run the wine cooler in the appropriate ambient temperature.

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Possible Cause: The ambient temperature is too low or high.

Solution: Decrease or increase the ambient temperature.

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Possible Cause: A large amount of contents has been added to the appliance
Solution: To minimize internal temperature fluctua-tion, do not add large amount of contents at once

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Possible Cause: The door is being opened often.
Solution: Minimize the number of times the door is opened.

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Possible Cause: The door is not completely closed.
Solution: Make sure the door is tightly closed.

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Possible Cause: The door gasket is not sealing properly.
Solution: Make sure the door gasket is properly sealed.

Problem: The wine cooler makes too much noise.

Possible Cause: The cooler does not have the suggested ventilation.
Solution: Make sure the cooler has at least 4 inches on the sides and 6 inches in the back for clearance.

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Possible Cause: If the noise is from the fan, it may be normal operating noise.
Solution: The fan makes normal fan noises.

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Possible Cause: The unit is not leveled.
Solution: Make sure the cooler is on a hard and level surface. Do not place the wine cooler on carpet.

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Possible Cause: Popping or cracking noises are coming from the unit.
Solution: Some popping or cracking noises are normal. They are caused by expansion and contraction of the inside walls due to temperature changes.

Possible Cause: There is a power failure. The cooler is not plugged in.
Solution: Ensure the cooler is plugged in and the power outlet has power.

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Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker.

Problem: The door will not shut properly.

Possible Cause: The door was reversed and not properly installed
Solution: Reinstall door

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Possible Cause: The unit is not level.

Solution: Make sure the cooler is on a level surface.

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Possible Cause: The door gasket is dirty.
Solution: Clean the door gasket.

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Possible Cause: The door gasket is malformed.
Solution: Make sure the door gasket is properly sealing.

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Possible Cause: The shelves are incorrectly installed.
Solution: Correctly install the shelves.

Problem: Condensation builds up on the glass door. (WC-241DS Model)

Possible Cause: Ambient temperature or humidity is high
Solution: Lower the room humidity by a dehumidifier or air conditioner

Problem: The Wine Cooler is cooling too much. (WC-201TD Model)

Possible Cause: The Wine Cooler ventilation is not properly set
Solution: Make sure to follow the recommended clearances for ventilation


Possible Cause: There is an obstruction of air flow
Solution: Make sure that no object is blocking the air flow